Refund and Cancellation Policy

This is a digital course delivered after successful payment verification. Please review the plan contents and final checkout amount before paying.

After access is provided

Once access to the purchased digital course material has been provided, we do not offer a refund merely because the buyer changes their mind or decides not to use the course.

Problems we will review

This does not limit rights available under applicable law. We will review duplicate charges, a successful payment where course access was not delivered, material that is defective or materially different from its description, and other issues for which a remedy is legally required. If delivery can be fixed promptly, we may first restore the correct access. A refund may be provided where the issue cannot be resolved or the law requires it.

How to request help

Email support@viralvidsvault.com with the order ID, PayU transaction ID if available, payment date and a brief description of the issue. Please do not send card numbers or passwords. We aim to acknowledge requests within two business days. Approved refunds are initiated to the original payment method, normally within seven business days after approval; the bank or payment provider may take additional time to post the credit. Failed payments debited by the bank are handled through PayU’s reconciliation process.